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E-Government and Digital Public Services
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Author(s): Aneesha Shams (Cooperative School of Law, Mahatma Gandhi University, Kerala, India), Kannan Kunnathully (Vinayaka Mission's Law School, Vinayaka Mission's Research Foundation (DU), Chennai, India), Pamarthi Satyanarayana (Vel Tech University, Chennai, India), B. Sangeetha (Saveetha School of Law, SIMATS, Chennai, India), C. Jayamala (Saveetha School of Law SIMATS, Chennai, India), P. Selvakumar (Department of Science and Humanities, Nehru Institute of Technology, Coimbatore, India)and Manjunath T.C. (Rajarajeswari College of Engineering, Bangalore, India)
Copyright: 2026
Pages: 26
Source title:
Intersecting Public Administration and Technology for Public Trust and Citizen Engagement
Source Author(s)/Editor(s): Luan Carlos Santos Silva (Federal University of Grande Dourados (UFGD), Brazil)and José Luis Solleiro (National Autonomous University of Mexico (UNAM), Mexico)
DOI: 10.4018/979-8-3693-9709-1.ch004
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Abstract
E-Government and digital public services represent a profound evolution in the delivery of government functions, reflecting a broader trend toward digital transformation that has reshaped how citizens interact with their governments. This evolution encompasses the shift from traditional, paper-based systems to sophisticated digital platforms that streamline processes, enhance accessibility, and improve service delivery. The journey from initial e-government initiatives to the current landscape of digital public services illustrates significant advancements in technology and policy, driven by the need for efficiency, transparency, and greater citizen engagement.The concept of e-Government began taking shape in the 1990s with the advent of the internet and the increasing recognition of its potential to improve public administration. Early e-Government initiatives were primarily focused on digitizing existing services and providing online access to government information.
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