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Determinants of Digital Trust: Recommendations From the Einstein Forum
Abstract
This chapter explores the concept of digital trust within the evolving digital economy, where interactions increasingly occur in virtual spaces, leading to a growing trust gap among citizens, governments, and technology providers. It addresses the construction of digital trust by reviewing recent literature and integrating insights from a 2024 Einstein Forum. highlights paradoxes where the benefits of digital transformation are accompanied by significant risks, including data breaches, privacy concerns, disinformation, and job displacement by AI, which erode public confidence. Building digital trust requires a combination of technical, organizational, and political strategies, emphasizing transparency, security, and accountability. An ecosystem approach is presented, identifying key actors with shared responsibilities in fostering a trustworthy digital environment, and underscores the role of cybersecurity regulations and emerging technologies. The text recommends guiding principles for digital trust: integrity, commitment to justice, inclusion, and technological neutrality.
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