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Service Quality and Quality Assurance in Higher Education: A Case of Bangladesh

Service Quality and Quality Assurance in Higher Education: A Case of Bangladesh
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Author(s): Sheikh Md. Monzurul Huq (Jahangirnagar University, Bangladesh), Sheikh Mohammed Rafiul Huque (Jahangirnagar University, Bangladesh) and Arindam Banik (International Management Institute, India)
Copyright: 2021
Pages: 25
Source title: Research Anthology on Preparing School Administrators to Lead Quality Education Programs
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-3438-0.ch040

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Abstract

Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh. One is public and other is private university. The present study, by reviewing and analyzing the current structure and situation of quality of the higher educational institutions of the country, attempts to examine the service quality of both public and private universities and further attempts to scrutinize quality assurance questions of higher education. The findings of the study indicate that there is a need for improving service quality in both private and public universities. This study further stresses that effective learning environment, rules and regulations for improving service quality and quality assurance in both private and public universities of the country is very much necessary.

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