Hospitality Operational Functions and Their Smart Solutions

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Author(s): Vikas Rana (Vivekananda Global University, Jaipur, India)and Prakash Meena (Vivekananda Global University, Jaipur, India)
Copyright: 2026
Pages: 42
Source title: Smart Operations and Enhancing Guest Experience in the Hospitality Industry
Source Author(s)/Editor(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh)and Hasib Hassan Khan Chowdhury (Oklahoma Panhandle State University, USA)
DOI: 10.4018/979-8-3373-2145-5.ch002

Keywords: Business & Management / Business Science Reference / Hospitality, Travel, and Tourism Management / Operations & Service Management

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Abstract

The hotel industry is a dynamic and rapidly growing sector dedicated to delivering exceptional guest experiences. To maintain competitiveness in an era of technological advancement and shifting client expectations, hospitality operations must constantly innovate. This eBook examines the essential operational functions within the hospitality industry, encompassing front office management, housekeeping, food and beverage services, and event coordination, while analysing the challenges encountered by operators, such as cost management, workforce administration, and sustainability. This program seeks to identify and implement intelligent solutions using sophisticated technologies such as artificial intelligence, IoT, and cloud-based platforms. These technologies facilitate efficient operations, enhance tourist satisfaction, and promote sustainable practices.

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