The Digital Renaissance of Hospitality: Workforce Mastery in the Smart Revolution

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Author(s): Vipan Rai (Lovely Professional University, India)and Amrik Singh (Lovely Professional University, India)
Copyright: 2026
Pages: 20
Source title: Smart Operations and Enhancing Guest Experience in the Hospitality Industry
Source Author(s)/Editor(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh)and Hasib Hassan Khan Chowdhury (Oklahoma Panhandle State University, USA)
DOI: 10.4018/979-8-3373-2145-5.ch005

Keywords: Business & Management / Business Science Reference / Hospitality, Travel, and Tourism Management / Operations & Service Management

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Abstract

This study examines the impact of Industry 4.0 (I4.0) technologies on the hospitality industry, focusing on their role in improving efficiency, supply chain management, and personalized customer experiences. It also explores the challenges of integrating automation, artificial intelligence (AI), big data analytics, and the Internet of Things (IoT), emphasizing workforce adaptation and leadership evolution for sustainable digital transformation. A comprehensive review of academic literature and industry case studies is conducted to assess the adoption of I4.0 technologies in hospitality. The study evaluates AI-powered chatbots, smart automation, and data-driven decision-making, along with the role of virtual reality (VR) and augmented reality (AR) in vocational training. This research provides insights into workforce transformation, leadership restructuring, and AI-driven training in hospitality.

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The Digital Renaissance of Hospitality: Workforce Mastery in the Smart Revolution

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