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Blockchain for Seamless and Transparent Smart Hospitality Operations
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Author(s): S. Aarthi (Faculty of Computer Applications, Marwadi University, Rajkot, India), R. N. Ravikumar (Department of Computer Engineering, Marwadi University, Rajkot, India), R. Balakrishnan (FHMCT, Ramaiah University of Applied Sciences, Bangalore, India), K. Pavithra (Department of Computer Science, Christ University, Bangalore, India), Feruzbek Jumaniyozov (Department of Accounting and Business Administration, Mamun University, Khiva, Uzbekistan)and Manoj Praveen V. (Department of AI and DS, Velalar College of Engineering and Technology, Erode, India)
Copyright: 2026
Pages: 32
Source title:
Smart Operations and Enhancing Guest Experience in the Hospitality Industry
Source Author(s)/Editor(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh)and Hasib Hassan Khan Chowdhury (Oklahoma Panhandle State University, USA)
DOI: 10.4018/979-8-3373-2145-5.ch007
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Abstract
This chapter explores how blockchain technology is transforming the hospitality industry by enhancing data transparency, operational efficiency, and security. It highlights blockchain's role in securing payments, bookings, supply chains, and guest authorization processes. Through smart contracts and tamper-proof records, blockchain combats fraud and ensures compliance with regulatory standards. The chapter examines real-world use cases such as loyalty platforms that boost customer retention and brand trust. Despite challenges in scalability, operations, and regulations, leading hospitality firms have achieved improved guest interactions through blockchain integration. This chapter provides insights into safely adopting blockchain for hotel management, emphasizing its potential to build trust, streamline operations, and align with smart infrastructure systems.
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