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Code Blue: A Case Study of a Hospital Data Breach Response, Remediation, and Organizational Change
Abstract
When data are breached in a healthcare setting, the risks and threats are borne by both the impacted medical institution and its patients/customers. For patients, not only is confidential medical information leaked, but their financial data and even their health and wellbeing may be jeopardized. Using scenario-based problem solving, a case study is presented to explore the elements and dynamics of a hospital's breach of medical and financial data and to strategize the organization's responses and remediation to an internal cybersecurity incident in accordance with laws applicable to both financial and healthcare institutions. Recommendations regarding organizational change to address enterprise risk management (ERM), an incident response plan, a compliance program, and ethical leadership practices are outlined to restore the hospital's reputation and prevent or mitigate further data breach incidents.
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