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Addressing Workplace Culture and Rebuilding Reputation: A Case Study of a Five Star Resort
Abstract
This study investigates the challenges faced by a five-star resort involved in a class action lawsuit due to widespread discrimination and sexual harassment allegations by female employees. The research aimed to explore the impact of these allegations on the resort's reputation, employee morale, and operational efficiency and to propose strategies to address the organizational culture issues at the core of the crisis. The analysis utilized Schein's Organizational Culture Model, Kotter's 8-step Change Model, and Risk Management and Balanced Scorecard frameworks to assess the resort's cultural dimensions, manage change, and mitigate reputational damage. Key findings indicate that the resort's toxic culture led to high employee turnover, absenteeism, and disengagement, negatively affecting productivity and customer satisfaction. Recommendations include implementing comprehensive policies to prevent discrimination, investing in diversity and inclusion.
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