Chatbots in Classrooms: Tailoring Education and Boosting Engagement

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Author(s): Asma Khaleel Abdallah (Sharjah Education Academy, UAE), Ahmed M. Alkaabi (United Arab Emirates University, UAE), Duaa Abdel Fattah Mehiar (Middle East University, Jordan)and Zainab Ali J. Aradat (Ministry of Education, UAE)
Copyright: 2024
Pages: 16
Source title: Cutting-Edge Innovations in Teaching, Leadership, Technology, and Assessment
Source Author(s)/Editor(s): Asma Khaleel Abdallah (Sharjah Education Academy, UAE), Ahmed Mohammed Alkaabi (United Arab Emirates University, UAE)and Rashid Al-Riyami (United Arab Emirates University, UAE)
DOI: 10.4018/979-8-3693-0880-6.ch012

Keywords: Education / Educational Technologies / Information Science Reference

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Abstract

In the digital age, businesses must enhance customer experiences, with artificial intelligence (AI) chatbots proving pivotal in this endeavor. These chatbots, powered by AI, deliver personalized customer interactions, reshaping customer engagement. Operating through websites and mobile apps, they address user queries in real-time conversations. This chapter examines the potential of chatbots in education, elucidating benefits for students and educators. Categorization and functions of educational chatbots are explored, alongside insights into their design and development, leveraging machine learning and language processing. The advantages of chatbots for students are underscored. Ethical considerations are essential when deploying chatbots, ensuring security. Overcoming barriers in education, the chapter proposes strategies to optimize chatbot use, fostering effective implementation.

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Chatbots in Classrooms: Tailoring Education and Boosting Engagement

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