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The Role of AI in Transforming Hospitality Operations-Enhancing Efficiency and Guest Experience

The Role of AI in Transforming Hospitality Operations-Enhancing Efficiency and Guest Experience
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Author(s): Muhammad Usman Tariq (Abu Dhabi University, UAE & University College Cork, Ireland)
Copyright: 2026
Pages: 32
Source title: Smart Operations and Enhancing Guest Experience in the Hospitality Industry
Source Author(s)/Editor(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh)and Hasib Hassan Khan Chowdhury (Oklahoma Panhandle State University, USA)
DOI: 10.4018/979-8-3373-2145-5.ch016

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Abstract

Integrating artificial intelligence (AI) into hospitality operations has revolutionized the industry by increasing efficiency, optimizing resource management, and improving guest experience. AI-driven solutions like chatbots, virtual concierges, and intelligent spatial technology have automated customer service to provide seamless interaction and personalized experiences. Advanced data analytics and machine learning enable dynamic pricing, forecast forecasts, and demand forecasts. It allows you to maximize your hotel, maximize sales, and streamline operations. AI-controlled security measures, including biometric authentication and fraud detection, ensure a safer environment for guests and employees. Furthermore, AI is key to sustainability by optimizing energy consumption and reducing waste. Adopting AI presents challenges, such as implementation costs and labor adaptation, but the benefits outweigh the disadvantages.

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