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Maturity of Healthcare IS/IT Systems
Abstract
The use of information systems and technology (IS/IT) in healthcare has been recognized as crucial for improving the efficiency, cost-effectiveness, quality, and safety of medical care delivery. IS/IT has the potential to enhance individual health outcomes and provider performance by delivering better quality care, achieving cost savings, and increasing patient involvement in their own health. Two major drivers have spurred IS/IT investments in healthcare: the rapidly increasing burden of chronic diseases, with costs growing significantly, and the recognition of the need for substantial improvements in the quality and safety of healthcare delivery. Maturity models (MM) are based on the premise that people, organizations, functional areas, and processes evolve through a development process, progressing towards a more advanced state of maturity by passing through distinct levels. The application of MM in healthcare offers significant opportunities to enhance information and knowledge management. This paper summarizes some of the recent developments in this area.
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