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Knowledge Management and Digital Transformation in the Public Sector: Strategies and Challenges
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Author(s): Angelos Ntalakos (University of Thessaly, Greece), Dimitrios Koumanakos (Hellenic Open University, Greece), Athanassios Mihiotis (Hellenic Open University, Greece)and Theofania Antoniou (Hellenic Open University, Greece)
Copyright: 2026
Pages: 24
Source title:
Digital Transformation, Leadership, and Human-Centered Public Management
Source Author(s)/Editor(s): Vassilis Kefis (Panteion University, Greece), Ioannis Rossidis (Panteion University, Greece)and Dimitrios Belias (University of Thessaly, Greece)
DOI: 10.4018/979-8-2600-0246-9.ch002
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Abstract
The integration of knowledge management and digital transformation is one of the most important goals of the public sector in order to respond to a dynamic, uncertain and volatile environment. The current analysis examines how public organizations integrate digital transformation with the aim of enhancing efficiency, transparency and citizen participation, while attempting to intensify the use of the principles of Knowledge Management and thus utilize the digital knowledge capital accumulated in the public sector databases. The study examines key challenges associated with the effective exchange of knowledge and the smooth adoption of new technologies. Particular emphasis is placed on the analysis of specific countries that successfully combined individual Knowledge Management systems and digital transformation in public organizations. The study concludes with the analysis of the Greek public administration, highlighting the dual challenge of leveraging knowledge management principles in the context of the country's increasing digital transformation.
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