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Innovative Solutions for Employee Well-Being in the Digital Hospitality Era
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Author(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh), Sanjeev Kumar (Lovely Professional University, India)and Oyshi Das Tonny (International University of Business Agriculture and Technology, Bangladesh)
Copyright: 2025
Pages: 28
Source title:
Marketing Technology-Infused Hospitality: Upskilling Frontline Employees for Competitiveness
Source Author(s)/Editor(s): Bashir Ahmad (Government College University, Faisalabad, Pakistan), Muhammad Abrar (Government College University, Faisalabad, Pakistan)and Munazza Saeed (National University of Computer and Emerging Sciences, Pakistan)
DOI: 10.4018/979-8-3693-7127-5.ch009
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Abstract
The well-being of employees has emerged as an essential factor in making them more productive and less likely to find better opportunities as the hospitality industry is highly competitive. This chapter examines how technology can enhance employees' wellness through wellness applications, emotion detection systems using artificial intelligence technologies, and telehealth frameworks. Wearable technology and real-time data analytics create ways for employers to collect essential health data, assess stress levels at the workplace, and develop individual health interventions. On-demand care and remote consulting provide convenient healthcare for a company's workforce, which ensures a happier and more productive workforce. That is why utilizing effective tech-enabled wellness programs in the hospitality industry helps decrease the number of sick days, increase staff content, and promote the whole organization's high productivity. This chapter focuses on emerging trends to provide a strategic reference for the hospitality industry and its wellness promotion based on digital technology.
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