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Empowering People in Process and Human-Centric Adaptation in Digital Business Transformation
Abstract
BPM has moved from an operational tool to a strategic enabler of value generation, innovation, and agility. As firms undergo digital change, the often-overlooked human aspect becomes crucial. While AI, automation, and cloud computing provide core capabilities, human flexibility, creativity, and cooperation create genuine progress. This chapter discusses how human-centric BPM empowers individuals in processes. The focus is on combining technology with mental health, cultural participation, digital literacy, and emotional intelligence. Modern BPM emphasizes responsiveness, co-creation, and people-centered design over standardization and efficiency. The chapter provides capability development, behavioral transformation, and cultural alignment frameworks for workforce adaptability. Participatory design, ethics, and leadership changes are covered. Empowering people in digital transformation is highlighted by case studies and future research directions like new measurements and longitudinal investigations.
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