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Empowering Learners and Educators: The Transformative Role of Conversational AI in Personalized Education and Student Support

Empowering Learners and Educators: The Transformative Role of Conversational AI in Personalized Education and Student Support
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Author(s): M. Ruba (Velalar College of Engineering and Technology, India), G. Ashwin Prabhu (St. Joseph's College of Engineering, India), Jayashree Deka (Marathwada Mitra Mandal's Institute of Technology, India), D. Kavitha (Saveetha School of Engineering, India), S. Sathiya (Velalar College of Engineering and Technology, India)and S. Pavithra (Velalar College of Engineering and Technology, India)
Copyright: 2026
Pages: 28
Source title: Enhancing Student Support and Learning Through Conversational AI
Source Author(s)/Editor(s): Suha Khalil Assayed (The British University in Dubai, UAE)
DOI: 10.4018/979-8-3373-3316-8.ch007

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Abstract

In today's evolving educational landscape, conversational AI is emerging as a powerful ally for both learners and educators. This chapter explores how tools like chatbots, voice assistants, and virtual tutors are making education more personalized, supportive, and accessible. By interacting in natural language, these AI systems offer real-time guidance, answer questions, and adapt to individual learning needs. For educators, they reduce workload by handling repetitive tasks and providing insights into student progress. The chapter also addresses important concerns around privacy, bias, and digital inclusion, and shares real-world examples of how conversational AI is creating more engaging and equitable learning environments.

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