Digital Transformation and Change Management in the Public Sector

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Author(s): Mary Viterouli (University of Thessaly, Greece), Dimitrios Belias (Panteion University, Greece)and George Kentas (University of Nicosia, Cyprus)
Copyright: 2026
Pages: 62
Source title: Digital Transformation, Leadership, and Human-Centered Public Management
Source Author(s)/Editor(s): Vassilis Kefis (Panteion University, Greece), Ioannis Rossidis (Panteion University, Greece)and Dimitrios Belias (University of Thessaly, Greece)
DOI: 10.4018/979-8-2600-0246-9.ch001

Keywords: Government & Law / Information Science Reference / Public & Sector Management / Public and Sector Management

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Abstract

This chapter analyzes the intersection between Digital Transformation (DT) and Change Management (CM) in the public sector, focusing on the Greek administrative context. It explores how five core CM variables – resistance, readiness, commitment, integration, and successful implementation – interact with digital reform initiatives. Drawing on theoretical models such as TAM, ADKAR, Diffusion of Innovations, and Institutional Theory, this chapter synthesizes fragmented literature to construct a cohesive analytical framework linking digital transformation with change management dynamics. The study addresses a conceptual gap by grounding digital reforms within established organizational and behavioral theories. Special emphasis is placed on Greece as a case study, situating its digital initiatives within broader international benchmarks and institutional trends.

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Digital Transformation and Change Management in the Public Sector

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