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Bridging the EI Gap: A Comparative Analysis of Emotional Intelligence and Public Sector Reform in Greece
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Author(s): Dimitrios Belias (Panteion University, Greece), Ioannis Rossidis (Panteion University, Greece), Vassilis Kefis (Panteion University, Greece)and Labros Babalioutas (Panteion University, Greece)
Copyright: 2026
Pages: 28
Source title:
Digital Transformation, Leadership, and Human-Centered Public Management
Source Author(s)/Editor(s): Vassilis Kefis (Panteion University, Greece), Ioannis Rossidis (Panteion University, Greece)and Dimitrios Belias (University of Thessaly, Greece)
DOI: 10.4018/979-8-2600-0246-9.ch004
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Abstract
This chapter investigates the role of Emotional Intelligence (EI) in the public sector, using the Trait Emotional Intelligence Questionnaire – Short Form (TEIQue-SF) developed by Petrides and Furnham (2006) as its theoretical framework. The review aims to identify how key EI dimensions—well-being, self-control, emotionality and sociability, motivation, and adaptability—impact organizational effectiveness, employee satisfaction, and leadership in public administration. Special attention is given to the Greek public sector. Findings suggest that Emotional Intelligence significantly influences employee performance, resilience, and cooperation within public organizations. Internationally, high EI correlates with better leadership outcomes and workplace climate. In the Greek context, although awareness of EI is increasing, its integration into recruitment, training, and evaluation systems remains limited. Cultural and systemic constraints often inhibit the full development and application of EI in Greek public administration.
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