Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

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Author(s): Mahmoud Abdelrahman (University of Manchester, UK), K. Nadia Papamichail (University of Manchester, UK)and Simon French (University of Warwick, UK)
Copyright: 2014
Pages: 15
Source title: Building a Competitive Public Sector with Knowledge Management Strategy
Source Author(s)/Editor(s): Yousif Al-Bastaki (University of Bahrain, Bahrain)and Amani Shajera (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-4666-4434-2.ch015

Keywords: Business and Organizational Research / Business Science Reference / Government & Law / Public & Sector Management

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Abstract

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging knowledge assets to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can support DM processes in organizations. A synthesis of ideas from a literature review suggests a new conceptual framework with several critical factors that organizations should take into account to assess the usage of KMSs tools in supporting DM processes in organizations. The proposed framework, “USUQ,” will benefit managers in both public and private sectors in knowing how the Usage, Satisfaction, Usefulness, and the Quality of using KMSs can support DM processes.

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Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

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