Demystifying Emotion AI, Robotics AI, and Sentiment Analysis in Customer Relationship Management

• #1. The AI Connection: Transforming Customer Engagement Through Robotics
• #2. Unstrapping Role of Emotion AI and Robotics: AI in Customer Relationship Management
• #3. From Transactions to Relationships: The Role of Emotional Intelligence in Customer Engagement
• #4. Harnessing the Power of Data Analytics to Drive Brand Engagement, Affinity, Evangelism, and Loyalty in the Modern Marketplace
• #5. AI-Driven Robotic Marketing: Transforming Customer Engagement and Boosting Conversions
• #6. Knowledge Management Effect on Customer Experience by Mediation of Strategic Leadership in Private Banks in Ethiopia
• #7. Navigating Emotions Mapping Emotional Touchpoints to Enhance Customer Experience in the Digital Era
• #8. Sentiment Analysis in Customer Relationship Management
• #9. A Comparative Study on Machine Learning Algorithms Used for Sentiment Analysis
• #10. Enhancing Customer Relationships With AI: Building Empathy Through Emotion AI, Robotics AI, and Sentiment Analysis
• #11. A.I. for Emotional Storytelling in Advertisements
• #12. A Critical Analysis of the Emotive Content in Customer Speech for a Robust CRM
• #13. Data Privacy, Ethics, and the Role of AI in Customer Relationship Management
• #14. Artificial Intelligence and Customer Relationship Management: Revolutionizing Tourism

Dr. Fazla Rabby is an accomplished academic and professional with a diverse background in emerging technology, education, management, and AI. Holding a Ph.D. from the University of Southern Queensland, their education includes degrees and diplomas in management, leadership, and information systems from Central Queensland University and the University of Madras. As a Teaching Academic at Macquarie University and Lecturer at Canterbury Institute of Management, Dr. Rabby designs and delivers educational activities, assesses student progress, and contributes to curriculum development. Their role as Academic Director at Stanford Institute of Management and Technology highlights their leadership in stakeholder relationships, business strategies, and HR management. Previously, Dr. Rabby excelled in sales and marketing roles, including Director of Australian Sales and Marketing and Managing Director of Sales Solutions Australia. A prolific researcher and presenter, they focus on blockchain, digital marketing, AI, mental health and well-being and consumer behavior, with upcoming projects on industry innovation and AI in education.

Dr. Nasim Ahmed received the PhD degree in Computer Science from Massey University, New Zealand, in 2022, and MSc in Computer Engineering from the University Malaysia Perlis, Malaysia, in 2009. His research interests span diverse areas including data science applications in healthcare and agriculture, big data clusters, artificial intelligence's role in education and management (specifically policymaking and industry), and data security.

Dr Amandeep Sehmi , is an experienced academic leader and an industry professional with a deep commitment to advancing business education, integrating innovative technologies, and fostering continuous improvement in teaching practices. Holding a Ph.D. from the School of Business, Law, and Entrepreneurship at Swinburne University of Technology, Dr Sehmi has built a distinguished career in higher education, focusing on quality teaching, academic leadership, and the transformative potential of Artificial Intelligence (AI) in reshaping education. Currently serving as the Assistant Dean and Program Director (Management Undergraduate) at the Melbourne campus of Canterbury Institute of Management, Dr Sehmi works in close collaboration with the Dean to engage innovative academic approach for teaching, learning, assessments, and course evaluations. She has a particular research focus on Artificial Intelligence (AI) and its transformative potential in education. Before transitioning into academic leadership, Dr. Amandeep gained valuable experience in teaching at CIM, University of New South Wales, University of Adelaide College, Swinburne University of Technology and Kaplan Business School. Dr. Sehmi 's experience extends beyond academia. As a Market Research Consultant, she led research projects for major brands like Kmart, Target, and Australia Post. She Dr. Amandeep’s professional background includes extensive experience in marketing and communications, having worked as a Senior Marketing & Communications Manager and Relationship Manager in New Zealand.

Rohit Bansal is currently serving as an adjunct faculty at Rockford college, Sydney, Australia. With extensive expertise in organizational behaviour, marketing management, human resource management, digital marketing and emerging technologies, he has made remarkable contributions to academia and research. An accomplished author and editor, Dr. Bansal has published and edited numerous books with renowned national and international publishers. He has also actively participated in 60 conferences and seminars, presenting research findings and engaging in academic discussions. Dr. Bansal holds prestigious positions in the editoria; advisory boards of 110 national and international peer reviewed journals, reflecting his significant role in academic publishing and research dissemination. Additionally, he has been a member of advisory committees for various international conferences and has chaired multiple conference sessions. His contributions to academic and research have been widely recognized, earning him numerous awards for excellence in teaching, research and scholarly contributions.

Dr. Nishita Pruthi is an Assistant Professor at the Asian School of Business, part of the Asian Education Group, Noida. Awarded with Ph.D. at the Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak, Haryana, she exemplifies academic excellence and scholarly dedication. Dr. Pruthi has an impressive portfolio of nine research papers published in prestigious journals, with six indexed in Scopus, Web of Science, UGCCARE, and ABDC. Her contributions extend to authoring thirteen chapters in edited volumes published by globally renowned publishers such as Emerald, Bentham Science, and IGI Global. Additionally, she has co-edited two books published by IGI Global, USA, reflecting her versatility and scholarly rigor. Her academic journey is further distinguished by her active participation in twelve national and international conferences hosted by premier institutions, including IIM Indore, IIM Jammu, IIM Kozhikode, and Deakin University. Dedicated to fostering a transformative learning environment, Dr. Pruthi inspires critical thinking, ad creativity, ensuring her students are well-prepared to excel in dynamic academic and professional landscapes.