User Modelling and Personalisation of Knowledge Management Systems

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Author(s): Liana Razmerita (INRIA (The National Institute for Research in Computer Science and Control), France)
Copyright: 2005
Pages: 21
Source title: Adaptable and Adaptive Hypermedia Systems
Source Author(s)/Editor(s): Sherry Y. Chen (Brunel University, UK)and George D. Magoulas (University of London, UK)
DOI: 10.4018/978-1-59140-567-2.ch012

Keywords: Information Science Reference / Media & Communications / Multimedia Technology

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Abstract

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services enable KMSs to adapt their functionality, structure, and content to match the needs and preferences of users based on a user model that is stored and updated dynamically. The chapter presents a set of examples, different types of adaptations and personalised services specific to KMSs.

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