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The Use of Soft Systems Methodology for Change Management
Abstract
Due to the gap in our knowledge of soft systems methodology (SMS) and organizational change management, this chapter seeks to develop new knowledge that explains the use of SMS as an intervention measure in optimizing change. Using SSM, leaders are able to see the big picture, consequences of their measures in a larger environment, and provide effective, long-term, and sustainable solutions. Here are some case studies on subjects related to issues of stakeholder selection and management, communication assumptions in SSM, the facilitator's ambiguous role, and the impact of highly politicized problem environments on the methodology effectiveness in the change process.
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