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Revolutionizing Service Productivity: A Roadmap of Innovative Technologies
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Author(s): Manoj Govindaraj (VelTech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, India), Chandramowleeswaran Gnanasekaran (VelTech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, India), R. Kandavel (Jeppiaar University, India), Parvez Khan (Atria University, India)and Sinh Duc Hoang (International University-Vietnam National University, Vietnam)
Copyright: 2024
Pages: 20
Source title:
Innovative Technologies for Increasing Service Productivity
Source Author(s)/Editor(s): Sridhar Manohar (Chitkara Business School, Chitkara University, India), Amit Mittal (Chitkara Business School, Chitkara University, India), Sekar Raju (Ivy College of Business, Iowa State University, USA)and Arjun J. Nair (Chitkara University, India)
DOI: 10.4018/979-8-3693-2019-8.ch003
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Abstract
In this pivotal chapter, the authors embark on a comprehensive exploration of the transformative influence of artificial intelligence (AI) in reshaping service productivity across diverse industries. The chapter unfolds with a meticulous examination of the foundational principles of AI, shedding light on its various manifestations, from machine learning algorithms to natural language processing. Through real-world case studies, the authors navigate the tangible impact of AI on service delivery models, illuminating instances where organizations have successfully integrated AI to streamline operations, enhance customer experiences, and foster innovation. The chapter begins by establishing the fundamental role of AI in deciphering complex data sets, enabling organizations to extract actionable insights and make informed decisions. As the authors traverse the landscape of AI in service productivity, the chapter concludes by presenting a practical roadmap for organizations looking to integrate AI seamlessly into their operations.
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