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The Democratization of Software Development and Design Thinking: Governing Design Quality in Citizen Software Development
Abstract
The ongoing democratization of software development, fueled by the proliferation of low-code/no-code platforms and AI-assisted tools, is fundamentally transforming the technological landscape by enabling non-technical citizen developers to create functional applications with minimal coding expertise. As organizations increasingly adopt these accessible development approaches to accelerate digital transformation, critical questions emerge regarding the potential erosion of established design principles, including user-centered methodologies and rigorous usability testing. This chapter systematically examines both the opportunities and challenges presented by this democratization movement, analyzing its impact on software quality, maintainability, and user experience. The discussion culminates in practical recommendations for balancing accessibility with excellence, ensuring that democratized software ecosystems produce solutions that are not only rapidly deployable but also robust, scalable, and genuinely user-centric in an increasingly competitive digital economy
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