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Technologies and Services in Support of Virtual Workplaces
Abstract
Our global business climate is rapidly evolving to require greater use of virtual work tools. This chapter provides an overview of today’s virtual work technologies against the backdrop of evolving business needs. The concept of the virtual workplace is discussed from the perspectives of nomadicity, pervasive computing, and globalization. This chapter provides two frameworks—a technology services framework and a virtual services management framework—for evaluating an organization’s readiness and capabilities to develop, deploy, and support effective virtual work environments. The elements of the frameworks are explored through examination of real-world issues surrounding the evolution of virtual workplaces. The chapter also proposes two assessment approaches to evaluate virtual work capabilities and the virtuality of enterprise work groups.
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