The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Strategic Synergies Through Integrating HRM, Finance, and Total Quality for Hospitality Excellence in the UAE
|
|
Author(s): Aisha Khan (Bath Spa University, UAE), Sharif Ullah Jan (FATA University, Pakistan), Faisal Khan (City University, Ajman, UAE)and Tahani Labrosse (City University, Ajman, UAE)
Copyright: 2026
Pages: 14
Source title:
Marketing Strategies for Total Quality Management in Hospitality Excellence
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Babeet Gupta (City University, Ajman, UAE), Nittan Arora (CT Institute of Management and Technology, India)and Beenish Shameem (City University, Ajman, UAE)
DOI: 10.4018/979-8-3693-8608-8.ch011
Purchase
|
Abstract
This study reviews and integrates the literature to develop a conceptual model to synchronize financial management with human resource management (HRM) and total quality management (TQM) to achieve hospitality excellence in the United Arab Emirates (UAE). Based on the studies on TQM implementation, HRM practices, and integrated management, the framework emphasizes the strategic integration of budgeting, employee development, and quality initiatives, leading to a system-wide impact. Some key components include budgeting in line with quality goals, quality culture driven by HR, and technology-powered quality management. A description of a theoretical framework and a table of mechanisms (e.g., strategic investment, training programs) and possible effects are presented. The framework suggests that an integrated approach fosters greater guest satisfaction, competitive performance, and sustainable growth than isolated functional strategies. Implications for theory and practice in the UAE hospitality sector are discussed based on this synthesis.
Related Content
|
Aynetu Terefe, Shashi Kant, Metasebia Adula, Tafese Niguse.
© 2026.
26 pages.
|
|
Tanya, Nitin Pathak, Priyanka Chugh.
© 2026.
32 pages.
|
|
Nitika Sharma, Paras Sarjolta.
© 2026.
18 pages.
|
|
Manoj Govindaraj, Ravishankar Krishnan, L. Anitha, G. M. Shaju, Chandramowleeswaran Gnanasekaran, Jenifer Lawrence.
© 2026.
30 pages.
|
|
Ravishankar Krishnan, Navaneetha Krishnan Rajagopal.
© 2026.
28 pages.
|
|
Kriti Kishor, Sanjeev Kumar Bansal, Stefano Bresciani.
© 2026.
14 pages.
|
|
Shashi Kant, Tamire Ashuro, Metasebia Adula.
© 2026.
30 pages.
|
|
|