Root Solution: Seeking the Right Answers in Management

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Author(s): George Limin Gu (Shanghai Management Improvement Consulting Co., Ltd., China)and Hui Ding (Shanghai Management Improvement Consulting Co., Ltd., China)
Copyright: 2020
Pages: 24
Source title: Cases on Performance Improvement Innovation
Source Author(s)/Editor(s): Darlene M. Van Tiem (Capella University, USA & University of Michigan – Dearborn, USA)and Nancy Crain Burns (Crain Burns Associates LLC, USA)
DOI: 10.4018/978-1-7998-3673-5.ch017

Keywords: Business & Management / Business and Organizational Research / Business Process Management / Business Science Reference

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Abstract

There are three kinds of solutions to business problems: symptom solution, pattern solution, and root solution. Symptom is simply visible phenomena; they are not problems; therefore, symptom solution is only temporary, such as adding cold water to a boiled water. Pattern solution looks alright, but it is not sustainable, costly, and sometimes risky; therefore, it also won't help the business in the long run, such as adding cold water through a thin pipe to the same boiled water. Root solution is powerfully simple, because it dives to the bottom of the issue, such as turning the stove off. Obviously, businesses need to seek root solutions. For years, Company Q has been trying to seek the “right” answers to manage the company, but facts have always left them disappointed, until they found out that the GPS-IE® Management Improvement System is truly systematic, logic- and result-driven, and sustainable.

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