The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Reinventing Business Processes Through Automation: A Case Study
Abstract
Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer & Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.
Related Content
|
Mohammad Irfan, Sanchit Agrawal, Ajay Kumar Yadav, Rui Manuel dos Santos Vigário Rodrigues, Shakeeb Mohammad Mir.
© 2026.
22 pages.
|
|
Suraj Jaywant Yadav.
© 2026.
12 pages.
|
|
S. Pushpalatha, R. Duraipandian.
© 2026.
30 pages.
|
|
Youssef Mortaji, Fatima Charef.
© 2026.
30 pages.
|
|
Satya Subrahmanyam.
© 2026.
32 pages.
|
|
Parihar Suresh Dahake, Nihar Suresh Dahake, Amruta Mahalle.
© 2026.
46 pages.
|
|
Parihar Suresh Dahake.
© 2026.
54 pages.
|
|
|