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Reengineering the Selling Process in a Showroom

Reengineering the Selling Process in a Showroom

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Author(s): J. Crnkovic (University at Albany (SUNY), USA)and G. Petkovic (University at Belgrade, Yugoslavia)
Copyright: 2006
Pages: 17
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-0.ch009

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

The case study describes a process of successful re-engineering small Yugoslavian showroom wholesale company (“Wissol”) during the period of economy in transition. Established organizational solution was not supported by the adequate IS support. It opens possibilities for designing IS prototype, and for planning future steps in IT and IRM.

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