QoE for Mobile TV Services

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Author(s): Florence Agboma (University of Essex, UK)and Antonio Liotta (University of Essex, UK)
Copyright: 2009
Pages: 20
Source title: Multimedia Transcoding in Mobile and Wireless Networks
Source Author(s)/Editor(s): Ashraf M.A. Ahmad (Princess Sumya University of Technology, Jordan)and Ismail Khalil (Johannes Kepler University Linz, Austria)
DOI: 10.4018/978-1-59904-984-7.ch010

Keywords: Information Science Reference / Media & Communications / Mobile and Wireless Computing / Multimedia Technology

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Abstract

This chapter discusses the various issues that surround the development stage of mobile TV services. It highlights the importance of Quality of Experience (QoE), which is a shift in paradigm away from the widely studied Quality of Service (QoS). We discuss the factors affecting QoE and the types of assessment methods used to evaluate QoE. A QoE-layered model is presented with the aim of ensuring end-to-end user satisfaction. Using a case study, we develop a QoE management framework. We argue that gaining an understanding of users’ perceptions and their service quality expectations may assist in the development of QoE models that are user centric.

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