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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Practice Perspective on Transforming Mobile Work

A Practice Perspective on Transforming Mobile Work
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Author(s): Riikka Vuokko (Åbo Akademi University, Finland)
Copyright: 2011
Pages: 13
Source title: Handbook of Research on Mobility and Computing: Evolving Technologies and Ubiquitous Impacts
Source Author(s)/Editor(s): Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal) and Fernando Moreira (Portucalense University, Portugal)
DOI: 10.4018/978-1-60960-042-6.ch068


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This study explores users’ experiences during an organizational implementation. The implementation of a new mobile information technology took place in public home care environment. The home care case illustrates differences between implementation project goals and expectations, and on the other hand, the daily organizing and carrying out care work, where previously, no information technology was utilized. While implementing mobile technology was expected to enhance the efficiency of care working, the project outcomes include resistance due to surveillance aspect of the new technology as well as technological problems during the implementation. Successful outcomes of the implementation include better planning of working hours and more even distribution of work resources.

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