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Managing Customer Knowledge with Social Software

Managing Customer Knowledge with Social Software

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Author(s): Zuopeng (Justin) Zhang (Zuopeng (Justin) ZhangState University of New York at Plattsburgh, USA)
Copyright: 2012
Pages: 8
Source title: Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-60960-783-8.ch804

Keywords: Business & Management / Business & Organizational Research / Information Science Reference / Knowledge Management

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