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Macro-Change in a Micro-Firm

Macro-Change in a Micro-Firm
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Author(s): Donald Ropes (Inholland University of Applied Sciences, The Netherlands) and Han van Kleef (Trees Inventing, The Netherlands)
Copyright: 2019
Pages: 7
Source title: Evidence-Based Initiatives for Organizational Change and Development
Source Author(s)/Editor(s): Robert G. Hamlin (University of Wolverhampton, UK), Andrea D. Ellinger (The University of Texas at Tyler, USA) and Jenni Jones (University of Wolverhampton, UK)
DOI: 10.4018/978-1-5225-6155-2.ch047

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Abstract

This reflective case history is about a Dutch micro-firm in the technical sector that was grappling with social issues on the work floor. Quarrels between the brothers of this family-owned and operated firm were negatively influencing business processes, teamwork, employee relations, and other social factors, resulting in complaints from customers. The goal of this change program was to help management improve workflow coordination and teamwork, in turn increasing product quality and customer satisfaction.

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