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Implementing Client-Support for Collaborative Spaces
Abstract
This chapter examines the critical task of providing client support for virtual environments. The vast majority of information workers are not familiar with virtual solutions and need guidance on how to best utilize and integrate this technology into their day to day operations. A company’s ability to manage information effectively over its life cycle, including sensing, collecting, organizing, processing, and maintaining information, is crucial to the long term success in a global economy. Over the past few years, the case study organization has been actively engaged in building, deploying, and managing the procurement, education, and strategic direction for a Fortune 500 company. The success of the studied organization can be seen by reviewing the metrics as the collaborative content continues to grow by an average 28.08% per month and the usage rates have grown by 21% per month. This growth rate was accomplished by focusing on building communities of practice, physical and electronic training programs, promotional road shows, self-service procurement processes, templates, pattern libraries, and an evolving online environment that supports the business user every step in the learning process.
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