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Guiding Lean Six Sigma in the Quality 5.0 Era: Empowering Employees, Human-Centric Leadership, and Effective Change Management
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Author(s): Mahipal Singh (Lovely Professional University, India), Mukhtiar Singh (Lovely Professional University, India), Rekha Goyat (Lovely Professional University, India)and Guravtar Singh Mann (Lovely Professional University, India)
Copyright: 2026
Pages: 30
Source title:
Transformative Lean Six Sigma Techniques for the Quality 5.0 Paradigm
Source Author(s)/Editor(s): José Carlos Vieira de Sá (Instituto Superior de Engenharia do Porto, Instituto Politécnico do Porto, Portugal), Shubham Sharma (Shoolini University, India), Sunil Kumar (Shoolini University, India)and Manjunath B.R. (Tecnologico de Monterrey, Mexico)
DOI: 10.4018/979-8-3373-0943-9.ch002
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Abstract
The present research aims to integrate Lean Six Sigma (LSS) within the Quality 5.0 paradigm, with a particular focus on human-centric leadership, employee empowerment, and structured change management. This study was conducted using a comprehensive review of quality management evolution from Quality 1.0's to 5.0's technologies to the emerging emphasis on sustainability and ethics. As an outcome of this work, a conceptual framework was proposed to integrate the DMAIC with Q5.0 principles. The framework identifies specific mechanisms for embedding employee engagement and inclusive leadership practices into each DMAIC phase and proposes metrics for assessing both process performance and human-centric outcomes. The findings suggest that organizations can enhance operational effectiveness and innovation by combining data-driven process controls with strategies that promote autonomy, collaboration, and continuous learning. This research guides practitioners in designing the policies and formats in the context of technical rigor with ethical and cultural considerations.
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