Emotional Intelligence and Conflict Resolution in the Workplace

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Author(s): Priya Sharma (Dr. Y.S. Parmar University of Horticulture and Forestry, India), Rozy Dhanta (Shoolini University, India)and Atul Sharma (Lovely Professional University, India)
Copyright: 2024
Pages: 20
Source title: Leveraging AI and Emotional Intelligence in Contemporary Business Organizations
Source Author(s)/Editor(s): Dipanker Sharma (Central University of Himachal Pradesh, India), Bhawana Bhardwaj (Central University of Himachal Pradesh, India)and Mohinder Chand Dhiman (Kurukshetra University, India)
DOI: 10.4018/979-8-3693-1902-4.ch007

Keywords: Administration & Leadership / Business & Management / Business Science Reference / Management Science

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Abstract

Emotional intelligence (EI) and conflict resolution (CR) play an indispensable momentous part in the well-ordered run for a composite and extensive workplace. EI could be outlined as the potential to acknowledge fondness and hold sentiments productively. EI assists to channelize emotions to provide capacity to deal with conflict more constructively, which proceeds to effectual conflict management. Conflict is the scuffle between minimal two interdependent parties who become cognizant of antagonistic goals, scanty rewards, and intervention from other parties in the attainment of their goals. Thus, conflict resolution acts as part of a requisite role in a sustained manner to settle a complication or controversy pragmatically, and provide for a healthy association within the organization. A systematic literature review (SLR) was done, which highlights the association between EI and CR in the workplace, and suggests embracing them to create healthy workplace.

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