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Design Thinking and Leadership
Abstract
Leadership is the primary factor that determines success or failure in a community, an organization, or on a worldwide scale. Organizations worldwide are integrating technology into business operations to enhance innovation and adapt to evolving environments. Design thinking can foster a stimulating work environment. Exploring design thinking in the leadership of KwaZulu-Natal's tourism industry, based in South Africa, was the primary objective of this study. A purposive sampling strategy was employed in the study's qualitative research design. According to the key findings, all participants from the tourism sector agreed that leadership had a significant impact on design thinking. The study's findings led to the identification of a number of major elements which influenced the future direction of the KwaZulu-Natal tourism industry through design thinking. Tourism leaders should embrace the crucial components offered in this study in order to effectively implement design thinking.
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