Could Knowledge Gaps Drive Quality Improvement?

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Author(s): Ahmed Mehrez (Qatar University, Qatar)and Fawzy Soliman (UTS Business School, University of Technology, Sydney, Australia)
Copyright: 2014
Pages: 19
Source title: Learning Models for Innovation in Organizations: Examining Roles of Knowledge Transfer and Human Resources Management
Source Author(s)/Editor(s): Fawzy Soliman (The University of Technology, Australia)
DOI: 10.4018/978-1-4666-4884-5.ch016

Keywords: Business & Management / Business & Organizational Research / Business and Organizational Research / Business Science Reference

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Abstract

Quality problems could constitute a major obstacle to improvement of products and/or services. The model for assessing the quality of quality management programs presented in this chapter focuses on the role of Strategic Gaps and Knowledge Gaps in driving the quality management programs. The chapter also identifies Strategic Gaps and Knowledge Gaps that could exist in some organisational quality management processes. Those gaps are shown to adversely affect expected outcomes from the implemented quality management programs. Furthermore, the chapter explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes in some software industries.

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Could Knowledge Gaps Drive Quality Improvement?

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