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Consumer Trust, Security, and Ethical Considerations in IoT Markets

Consumer Trust, Security, and Ethical Considerations in IoT Markets
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Author(s): Nitika Malik (Maharshi Dayanand University, India), Shivangi Rapria (Institute of Management Studies and Research, India), Dinesh Aleria (Institute of Management Studies and Research, India)and Mohit Sharma (Institute of Management Studies and Research, India)
Copyright: 2026
Pages: 30
Source title: Managing the Internet of Things (IoT) for Business Transformation and Consumer Adoption
Source Author(s)/Editor(s): Asa Romeo Asa (Namibia University of Science and Technology, Namibia)and Johanna Pangeiko Nautwima (Namibia University of Science and Technology, Namibia)
DOI: 10.4018/979-8-3373-3441-7.ch003

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Abstract

The Internet of Things (IoT) is revolutionizing industries by enhancing connectivity and consumer experiences. However, widespread adoption is hindered by concerns over consumer trust, primarily due to security vulnerabilities, data privacy issues, and ethical dilemmas. This chapter explores the foundational elements of trust in IoT environments, focusing on transparency, cybersecurity, regulatory compliance, and corporate digital responsibility. It examines how breaches and ethical lapses undermine user confidence and emphasizes the importance of transparent data practices and responsible AI use. Consumer psychology is also addressed, illustrating how perceptions of risk, control, and accountability shape trust. The chapter provides an in-depth analysis of security challenges inherent in interconnected IoT systems, highlighting vulnerabilities that cybercriminals exploit. Through case studies, it reviews common threats and presents best practices, including robust cybersecurity frameworks, encryption, and risk mitigation techniques.

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