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Conflict Management Strategies in Remote and Hybrid Work Environments

Conflict Management Strategies in Remote and Hybrid Work Environments
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Author(s): Sakshi (Lovely Professional University, India)and Shivani Dhand (Lovely Professional University, India)
Copyright: 2025
Pages: 20
Source title: Innovative Approaches to Managing Conflict and Change in Diverse Work Environments
Source Author(s)/Editor(s): Suzzette A. Harriott (Suzzette Harriott Research Institute, USA & Nova Southeastern University, USA)
DOI: 10.4018/979-8-3693-9556-1.ch001

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Abstract

Conflict is inevitable and with societal conflicts comes the responsibility to strategize how to manage them — especially in remote and hybrid workplaces where miscommunication and cultural differences can be even more pronounced and may lead to workplace tensions down the line. In this chapter, we find ways of conflict-managing, including situations that help each other navigate similar circumstances, stimulating discussions, brainstorming solutions, and finding common ground. Conflicts arise due to mismatched expectations, disparate time zones, vagueness in drawing the line between working and leisure hours, and doubt to accept change. Leadership seems essential, and it will take adaptive and empathetic approaches to resolve conflict. Some trust-building best practices may be making communication processes clear and transparent and determining roles and responsibilities However, it also sends a message toward organizations' need to invest in mental health resources, upholding a reasonable work-life balance, as it is influenced by bridging the employees' psychological wellness.

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