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AI Utilization, Workforce Dynamics, and Productivity in Turkish Banking Implications for the Circular Economy
Abstract
Purpose – This study examines the impact of AI utilisation on workforce size and productivity, and its implications for the circular economy in the Turkish banking sector. Design/methodology/approach – Data from five private banks (2014–2023) were analysed using correlation and regression methods. Workforce size was measured by employee count; productivity was based on internal performance scores. Findings – AI use significantly affects both variables. AI-driven services tend to reduce workforce size while boosting productivity. Interestingly, a positive correlation was observed between complaint rates and productivity. Discussion – AI supports sustainability via digitalization and resource efficiency, aligning with circular economy principles. However, the decline in workforce size reflects concerns in literature about AI-driven unemployment, requiring strategic planning.
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