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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

An Introduction to Soft Systems Methodology

An Introduction to Soft Systems Methodology
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Copyright: 2021
Pages: 31
Source title: Applications of Soft Systems Methodology for Organizational Change
Source Author(s)/Editor(s): Maryam Ebrahimi (Independent Researcher, Germany)
DOI: 10.4018/978-1-7998-4504-1.ch001


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Soft systems methodology (SSM) is the outcome of a real-world action research program that uses the idea of systems to improve poorly defined, so-called soft problem areas. Theory and practice of SSM arouse interest and encourage discussions from various backgrounds by academics and practitioners. In order to introduce SSM for use in the real world, this chapter begins with different definitions and methodologies of systems thinking. Then, SSM defines the seven technical analysis steps, including the soft systems thinking and the necessary techniques such as rich picture, CATWOE analysis, root definition, and conceptual modeling. SSM has organizational analysis and practical applications in the industry sector that are reviewed and classified.

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