An Approach to Knowledge Management With an E-Learning Platform

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Author(s): Henrique S. Mamede (INESC TEC, Universidade Aberta, Portugal)
Copyright: 2018
Pages: 17
Source title: Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage
Source Author(s)/Editor(s): George Leal Jamil (InesTec, Portugal), João José Pinto Ferreira (InesTec, Portugal), Maria Manuela Pinto (InesTec, Portugal), Cláudio Roberto Magalhães Pessoa (Universidade Fumec, Brazil)and Alexandra Xavier (InesTec, Portugal)
DOI: 10.4018/978-1-5225-3012-1.ch035

Keywords: Business & Management / Business and Organizational Research / Business Intelligence / Business Science Reference

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Abstract

Knowledge management is still a problem for many organizations and at two different levels: tacit knowledge, which typically resides in the head of each individual and gets lost for the organizations when a person goes to work with a different company; and explicit knowledge, which presents growing costs for its dissemination in the organization. In the chapter, the author proposes a model to address those problems, taking for base the SECI (socialization, externalization, combination, and internalization) model, originally developed for knowledge management, together with an e-learning platform and a set of activities as tools to implement a working solution. Such models have the ability to solve organizational knowledge problems, implementing a knowledge management process, allowing the transformation of tacit knowledge into explicit knowledge.

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