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Advancing Towards a Cashless Society: The Acceptance of eWallet in Brunei Darussalam

Advancing Towards a Cashless Society: The Acceptance of eWallet in Brunei Darussalam
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Author(s): Munirah Ajeerah Arine (Universiti Brunei Darussalam, Brunei), Hidayatul Aziyah Zain (Universiti Brunei Darussalam, Brunei) and Norzaidah Hidayah Rashid (Universiti Brunei Darussalam, Brunei)
Copyright: 2020
Pages: 13
Source title: Financial Technology and Disruptive Innovation in ASEAN
Source Author(s)/Editor(s): Muhammad Anshari (Universiti Brunei Darussalam, Brunei), Mohammad Nabil Almunawar (Universiti Brunei Darussalam, Brunei) and Masairol Masri (Universiti Brunei Darussalam, Brunei)
DOI: 10.4018/978-1-5225-9183-2.ch011

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Abstract

This exploratory research study looked into the younger population of Brunei Darussalam in terms of the feasibility of eWallets. By utilizing the unified theory of acceptance and use of technology (UTAUT) model established by Venkatesh et al., this research hoped to assess the country's technological readiness and the level of acceptance of eWallet adoption in a future of an e-Payment economy for the purpose of to improve the efficiency of financial institutions as well as for the provision of new services for the convenience of the customers. The study found that none of the main four constructs of the UTAUT model to be predictors of behavioral intention but rather, attitude towards using technology and anxiety. This may be as a result of the younger populace being in constant interaction with various types of technology, paired with the rising internet connectivity which led to the minimal impact of a new technology, in this case, eWallets.

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