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Implementation and Evaluation of the Patient Reported Incident Management System (PRIM): A Pilot Implementation for Patient Empowerment
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Author(s): Brayal D'souza (Manipal Academy of Higher Education, India), Aswin Sugunan (International Healthcare Management Research and Development Center (IHM-RDC), The First Affiliated Hospital of the Shandong First Medical University and Shandong Provincial Qianfoshan Hospital, Jinan, China), Ranjitha N. V. (Manipal Academy of Higher Education, India), Avinash Shetty (Manipal Academy of Higher Education, India), Swathi K. S. (Manipal Academy of Higher Education, India), Suneel Mundkur (KMC Manipal, Manipal Academy of Higher Education, India), Bhagyajyothi Rao (Prasanna School of Public Health, India), Suba Sooria (Manipal Academy of Higher Education, India)and Paulo Moreira (Atlantica Instituto Universitario, IHMRDC, The First Affiliated Hospital of Shandong, China)
Copyright: 2025
Volume: 14
Issue: 1
Pages: 17
Source title:
International Journal of Reliable and Quality E-Healthcare (IJRQEH)
Editor(s)-in-Chief: Anastasius Moumtzoglou (Hellenic Society for Quality & Safety in Healthcare and P. & A. Kyriakou Children's Hospital, Greece)
DOI: 10.4018/IJRQEH.368854
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Abstract
This study aims to identify the nature and prevalence of patient safety incidents and the design, development, and implementation of a patient-reported incident management system. The system's effectiveness in capturing patient-reported incidents and promoting patient empowerment was also evaluated. Findings reveal that nearly 33.8% of patients reported experiencing a patient safety incident, with 81.6% of these incidents identified by the patients themselves. After the implementation of the system, 47% of reported incidents were addressed by staff, indicating a significant improvement in patient empowerment. Furthermore, there was a 71% increase in overall incident reporting. Following the introduction of the patient-reported incident management system, 67% of patients reported feeling more empowered, and 53% provided positive feedback regarding the system's user-friendliness.
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