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Why Has Project Management (PMBOK) Hindered Instead of Advanced Transformational E-Government?

Why Has Project Management (PMBOK) Hindered Instead of Advanced Transformational E-Government?
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Author(s): Shauneen Furlong (Liverpool John Moores University, UK & University of Ottawa, Canada)
Copyright: 2016
Pages: 23
Source title: Project Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-0196-1.ch106

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Abstract

Transformational e-Government offered the hope and promise to revitalize and modernize public services; reinvigorate and improve services to citizens, business, and governments; and create an exciting environment for employees to work and contribute. Countries world-wide are inexorably engaged and urged forward by both push-and-pull motivational pressures to use technology to improve democratic participation, social harmony, and economic sustainability. While e-Government's first decade has been much more transactional than transformational, radical changes affecting e-Government are needed in this decade. But progress achieved thus far was not without struggle. The project failure rate is so high that transformational e-Government progress is stalling. This paper identifies a synergistic compendium of ten key challenges that prevent progress in transformational e-Government and assesses the effectiveness of the North American standard for project management, the Project Management Body of Knowledge (PMBOK), in managing these challenges - and finds it wanting.

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