Using Multimodal Discourse Analysis to Identify Patterns of Problem Solving Processes in a Computer-Supported Collaborative Environment

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Author(s): Shannon Kennedy-Clark (Australian Catholic University, Australia)and Kate Thompson (University of Sydney, Australia)
Copyright: 2016
Pages: 25
Source title: Leadership and Personnel Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-9624-2.ch041

Keywords: Administration & Leadership / Business & Management / Business Science Reference / Management Science

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Abstract

Recently, there have been calls to undertake deeper analyses of learner interactions in collaborative computer-supported environments, analyses that move beyond code and count, in order to understand collaboration from multiple viewpoints. In this chapter, two analytical approaches are presented, analyzing and interpreting the same conversational data from learners sharing a computer to solve a virtual inquiry. It is proposed that through the combined use of group function analysis and discourse analysis perspectives, a deeper understanding of how learners interacted on both macro and micro levels can be gained. The patterns of successful and non-successful problem solving are established and, from this, factors that may contribute to goal attainment or non-attainment are outlined.

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Using Multimodal Discourse Analysis to Identify Patterns of Problem Solving Processes in a Computer-Supported Collaborative Environment

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