User Experience in Social Human-Robot Interaction

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Author(s): Beatrice Alenljung (University of Skövde, Sweden), Jessica Lindblom (University of Skövde, Sweden), Rebecca Andreasson (University of Skövde, Sweden & Uppsala University, Sweden)and Tom Ziemke (University of Skövde, Sweden & Linköping University, Sweden)
Copyright: 2019
Pages: 23
Source title: Rapid Automation: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-8060-7.ch069

Keywords: Artificial Intelligence / Computer Science & IT / Engineering Science Reference / Robotics

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Abstract

Socially interactive robots are expected to have an increasing importance in human society. For social robots to provide long-term added value to people's lives, it is of major importance to stress the need for positive user experience (UX) of such robots. The human-centered view emphasizes various aspects that emerge in the interaction between humans and robots. However, a positive UX does not appear by itself but has to be designed for and evaluated systematically. In this paper, the focus is on the role and relevance of UX in human-robot interaction (HRI) and four trends concerning the role and relevance of UX related to socially interactive robots are identified, and three challenges related to its evaluation are also presented. It is argued that current research efforts and directions are not sufficient in HRI research, and that future research needs to further address interdisciplinary research in order to achieve long-term success of socially interactive robots.

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User Experience in Social Human-Robot Interaction

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