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Abstract
A positive environment will contribute to the beneficial use of information systems by small business. It is incumbent upon senior management to take a proactive approach to the strategic use of information systems. Employees must be trained with the appropriate skills. New processes should be explored regularly both with current information systems and new systems that could potentially provide an improvement in performance. Information systems should be sued in a way that contributes to both efficiency and effectiveness to support operational decision making and eventually the competitive advantage of small business. This chapter presents an overview of the issues involved in the use of information systems by small business. Management of small business tends to make decisions based upon an informal approach to gathering information. Once adopted, an information system formalizes this approach and promotes a more structured process for decision making. From an external perspective the use of information systems by small business presents a positive image to customers, suppliers and other small businesses. Internally the responsibility resides with senior management to set a positive environment regarding the use of information systems.
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