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Understanding Chatbots in the Context of Curriculum Management in Institutions of Higher Learning: Challenges and Opportunities

Understanding Chatbots in the Context of Curriculum Management in Institutions of Higher Learning: Challenges and Opportunities
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Author(s): Annie Mojaesi Moletsane (Vaal University of Technology, South Africa)
Copyright: 2025
Pages: 28
Source title: Chatbots in Educational Leadership and Management
Source Author(s)/Editor(s): Austin Musundire (University of Limpopo, South Africa)
DOI: 10.4018/979-8-3693-8734-4.ch014

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Abstract

This literature-based paper examines the application of chatbots in curriculum management in educational settings, aiming to explore their benefits, challenges, and future potential. Findings show that chatbots, enhanced by AI, machine learning, and NLP, streamline administrative processes, support student engagement, and enable effective communication among stakeholders. Despite these advantages, challenges such as data privacy and technical limitations persist. The chapter concludes that, with ethical practices and AI advancements, chatbots could significantly reshape educational management. Recommendations focus on personalization, ethical guidelines, and ongoing technology integration for optimized outcomes.

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