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The Role of Metaverse for Enhanced Employee Retention: Retail Leadership Training, Approaches, and Challenges
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Author(s): M. Vaishali (SRM Institute of Science and Technology, Chennai, India)and V. Kiruthiga (SRM Institute of Science and Technology, Chennai, India)
Copyright: 2024
Pages: 14
Source title:
Creator's Economy in Metaverse Platforms: Empowering Stakeholders Through Omnichannel Approach
Source Author(s)/Editor(s): Babita Singla (Chitkara Business School, Chitkara University, India), Kumar Shalender (Chitkara Business School, Chitkara University, India)and Nripendra Singh (Pennsylvania Western University, USA)
DOI: 10.4018/979-8-3693-3358-7.ch006
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Abstract
In the ever-evolving retail industry landscape of digital transformation and virtualization, practical leadership training has emerged as a pivotal factor in enhancing employee retention. This study delves into the role of metaverse in retail leadership training for enhanced employee retention to illuminate the symbiotic relationship between metaverse technologies and the cultivation of solid retail leaders. The research seeks to understand how metaverse-based leadership training programs shape leadership competencies within the retail sector and, in turn, influence employee satisfaction and loyalty. This study uncovers a dynamic shift in leadership development by exploring the methods, technologies, and strategies employed in these innovative programs. The findings suggest that metaverse-based training holds the potential to redefine leadership excellence in the retail metaverse, where employees are increasingly operating in virtual spaces. As the digital sphere and physical reality continue to converge, organizations harness the metaverse's power for leadership development.
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